Best Practices
Follow these recommendations for optimal performance of your AI bot.
Response Quality
1. Be Concise and Clear
Keep responses short and to the point. Users appreciate quick and clear answers.
2. Use Natural Language
Write as you would speak to a customer in person. Avoid robotic phrases.
3. Provide Next Steps
Always offer clear next steps when appropriate.
Performance Optimization
1. Regularly Update Information
Keep business information up to date. Update prices, hours, and product descriptions regularly.
2. Monitor Analytics
Regularly check performance metrics and look for improvement opportunities.
3. Test Before Deploying
Always test new scenarios and changes in test mode before applying to real customers.
Security
1. Protect Credentials
- Never share API tokens or keys publicly
- Use environment variables to store secrets
- Regularly update passwords and tokens
2. Access Management
- Assign minimum necessary permissions to team members
- Regularly review user list and their roles
- Immediately revoke access for former employees
Scaling
1. Plan for Growth
Choose a plan that fits your current needs but allows easy scaling.
2. Optimize Token Usage
Monitor AI token usage and optimize configuration to reduce costs.
3. Use Caching
Cache frequent queries to reduce AI load and improve response speed.
Error Handling
Set up error handling to ensure smooth operation even during failures:
- Provide clear error messages to users
- Set up automatic escalation to humans for critical errors
- Log all errors for analysis and improvement