Configuration
Configure your AI bot for optimal performance with your business.
Business Information
Providing comprehensive information about your business helps the AI provide accurate and relevant responses.
What to Include
- Company Name and Description: Brief description of what your company does.
- Products and Services: List of main products or services you offer.
- Operating Hours: When your company is available to customers.
- Contact Information: Phone, email, address, and other contact methods.
- Pricing: Information about pricing for your products or services.
Conversation Scenarios
Scenarios define how the bot will respond in various situations.
Scenario Types
| Type | Description |
|---|---|
| Greeting | Welcome messages and initial responses on first contact |
| Product Inquiry | Questions about products or services |
| Order Processing | Handling orders and bookings |
| Support | Troubleshooting and customer assistance |
| FAQ | Answers to frequently asked questions |
Training Your Bot
Regular training improves your bot's response quality.
Review Logs
Regularly review conversation logs to understand how customers interact with the bot.
Identify Improvement Areas
Find conversations where responses can be improved or where the bot didn't understand the request.
Add Corrections
Add correct responses and examples to the bot configuration.
Test Changes
Use the built-in test chat before deploying changes to production.
AI Settings
Response Temperature
Controls response creativity. Lower values make responses more predictable, higher values more diverse.
Max Response Length
Limits the maximum number of tokens in bot responses.
Context Memory
Determines how many previous messages the bot remembers within a single conversation.