Welcome to LightLink AI by Turabov Andrei. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website, chatbot services, and integrations with third-party platforms including Telegram, Instagram, WhatsApp, Messenger, and Discord.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, phone number, and authentication credentials when you create an account
Profile Information: Optional profile details, preferences, and settings
Communication Data: Messages, queries, and interactions with our AI chatbot
Business Information: Company name, business details for enterprise accounts
Payment Information: Billing details processed securely through third-party payment processors
2.2 Information We Collect Automatically
Usage Data: How you interact with our services, features used, time spent, and interaction patterns
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs, error reports, and performance metrics
Cookies and Tracking: We use cookies and similar technologies to improve user experience and analyze usage patterns
2.3 Information from Third-Party Platforms
When you connect LightLink AI with third-party platforms (Telegram, Instagram, WhatsApp, Messenger, Discord), we may receive:
Your user ID and profile information from these platforms
Messages exchanged through integrated chatbots (subject to platform policies)
Permissions you grant to our application on these platforms
3. How We Use Your Information
We use collected information for the following purposes:
Service Delivery: Provide, maintain, and improve our AI chatbot services
Personalization: Customize responses and user experience based on preferences and interaction history
Communication: Send service updates, notifications, and respond to inquiries
Analytics: Analyze usage patterns to improve features and performance
Security: Detect, prevent, and address fraud, abuse, and security issues
Compliance: Comply with legal obligations and enforce our Terms of Service
AI Training: Improve our AI models and algorithms (with anonymization where applicable)
4. Data Sharing and Disclosure
4.1 We Share Information With:
Service Providers: Third-party vendors who assist in service delivery (hosting, analytics, payment processing)
We implement industry-standard security measures to protect your data:
Encryption in transit (TLS/SSL) and at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection best practices
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by relevant authorities
Adequacy decisions by competent data protection authorities
Compliance with applicable data protection frameworks
9. Children's Privacy
Our services are not intended for individuals under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Links and Services
Our services may contain links to third-party websites and integrations. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
We comply with Meta's Platform Policies and Data Use Policies. Data received from Meta platforms is used solely to provide our chatbot services and is not shared with other third parties except as required for service operation.
11.2 Telegram
We use the Telegram Bot API in accordance with Telegram's Terms of Service. We only access messages sent directly to our bot.
11.3 Discord
We comply with Discord's Developer Terms of Service and Developer Policy. Bot interactions are processed according to permissions granted by server administrators.
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed and to whom
Right to say no to the sale of personal information
Right to access and delete personal information
Right to non-discrimination for exercising CCPA rights
13. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 6 above. Our lawful bases for processing include:
Consent: You have given clear consent for specific processing purposes
Contract: Processing is necessary for a contract with you
Legal Obligation: Processing is required by law
Legitimate Interests: Processing is in our legitimate business interests, balanced against your rights
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for significant changes
Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact LightLink AI by Turabov Andrei: