Advanced Features

Explore advanced features of LightLink AI for maximum effectiveness.

Analytics & Metrics

LightLink AI provides comprehensive analytics to track your bot's performance.

Available Metrics

• Total Conversations: Total number of conversations with the bot
• Response Time: Average bot response time to messages
• Resolution Rate: Percentage of conversations resolved without human escalation
• User Satisfaction: Satisfaction rating based on feedback

Team Collaboration

Invite team members and assign roles for collaborative work.

User Roles

CRM Integration

LightLink AI can integrate with popular CRM systems to sync customer data.

Supported CRMs

• AmoCRM
• Yclients
• Custom integrations via API

Webhooks

Set up webhooks to receive real-time notifications about events.

Supported Events

• message.received - New message received
• message.sent - Message sent
• conversation.started - New conversation started
• conversation.ended - Conversation ended

Webhook Example

POST https://your-server.com/webhook
Content-Type: application/json

{
  "event": "message.received",
  "timestamp": "2025-01-17T10:30:00Z",
  "data": {
    "project_id": "proj_123",
    "channel": "telegram",
    "user_id": "user_456",
    "message": "Hello!",
    "message_id": "msg_789"
  }
}

Custom Actions

Create custom actions to perform specific tasks in bot responses.